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Privacy Policy

EcomXentro ("EcomXentro," "we," "us," or "our") operates the website www.ecomxentro.com (the "Site"), an online marketplace where customers can shop for electronics, home & garden, kitchen, tools, beauty, and fashion products from verified third-party sellers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through the Site.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

  • Account information: name, email address, password, and profile details when you create an account or log in.

  • Order information: billing and shipping address, phone number, and items purchased.

  • Payment information: we accept major credit and debit cards, PayPal, and Apple Pay. Payment card details are processed by our PCI-compliant payment processors and are not stored on our servers.

  • Communications: messages you send us through Contact Us, customer support, returns requests, or product reviews.

  • Marketing sign-up: your email address if you join our mailing list (e.g., for the $10-off first order offer).

Information Collected Automatically

  • Device and usage data: IP address, browser type, device type, pages viewed, and time spent on the Site.

  • Cookies and similar technologies: used to keep items in your cart, remember preferences, measure site performance, and personalize deals and recommendations. See Section 6 (Cookies) below.

Information from Third Parties

  • Sellers: EcomXentro is a marketplace. When you purchase from a third-party seller (e.g., TechNest Direct, HomeHaven Co., KitchenPro Supply, ToolWorks Depot, GlowLab Beauty, UrbanFit Apparel), limited order information (name, shipping address, order contents) is shared with that seller to fulfill your order.

  • Payment processors: confirmation of successful transactions.

How We Use Your Information

  • We use the information we collect to:

  • Process and fulfill orders, including sharing necessary details with the relevant seller and shipping carrier.

  • Create and manage your account.

  • Process payments and prevent fraudulent transactions.

  • Provide customer support and process returns/refunds (per our 30-day return policy).

  • Send order confirmations, shipping updates, and respond to inquiries.

  • Send marketing emails and promotional offers, where you have opted in (you may unsubscribe at any time).

  • Improve the Site, personalize your shopping experience, and analyze usage trends.

  • Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.

  • Comply with legal obligations.

How We Share Your Information

  • We do not sell your personal information to third parties for money. We share information only as follows:

  • Third-party sellers: to fulfill and ship your orders.

  • Service providers: payment processors, shipping/logistics carriers, email/marketing platforms, and IT/hosting providers who perform services on our behalf under confidentiality obligations.

  • Legal and safety reasons: when required by law, subpoena, or to protect the rights, property, or safety of EcomXentro, our customers, or others.

  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

How We Share Your Information

  • We do not sell your personal information to third parties for money. We share information only as follows:

  • Third-party sellers: to fulfill and ship your orders.

  • Service providers: payment processors, shipping/logistics carriers, email/marketing platforms, and IT/hosting providers who perform services on our behalf under confidentiality obligations.

  • Legal and safety reasons: when required by law, subpoena, or to protect the rights, property, or safety of EcomXentro, our customers, or others.

  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Rights

  • Depending on where you live, you may have the right to:

  • Know what personal information we collect, use, and share.

  • Access, correct, or request deletion of your personal information.

  • Opt out of marketing communications at any time (via the unsubscribe link in any email or by contacting us).

  • Opt out of the "sale" or "sharing" of personal information for targeted advertising, where applicable under state privacy laws (e.g., California's CCPA/CPRA).

  • Not be discriminated against for exercising your privacy rights.

  • To exercise any of these rights, contact us using the information in Section 9. We may need to verify your identity before fulfilling your request.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy — including maintaining your account, completing transactions, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.

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